Dogs Go Bark Parks – Rules and Terms & Conditions

⚠️ Please read before booking

Dogs Go – Park Guidelines

We keep things simple, fair, and safe for everyone using our parks. By making a booking and entering any Dogs Go park, you’re agreeing to the guidelines below.

Where we mention “your dog(s)”, this applies to any dog attending your booking in your party.

🐾 Before you book

Payments

All bookings are made and paid for online via our website via card.

Booking times

Sessions are available throughout the day, with final booking slots varying by location and season. There is a 5 minute buffer between sessions.

Changes & cancellations

Bookings cannot be amended or cancelled within 48 hours of your session. Outside of this window, you can manage your booking via your account online. Simply hit the three dots next to your appointment to reschedule.

We don’t offer refunds, but if something exceptional happens, just reach out to info@dogsgo.co.uk and we’ll always review it fairly.

Arrival times

Sessions run back-to-back with a 5 minute window between, so it’s important they start and finish on time. If you arrive late, your session cannot be extended.

Parking

Parking is available on site and off site. If you park on site, vehicles are left at your own risk. Please do not drive on to grass and stick to hardstanding if you choose to park on site.

Dog numbers & supervision

You must be able to safely manage all dogs attending your session. We do not permit more than 6 dogs per adult. Large groups – please contact us directly to book.

Health & welfare

We strongly recommend dogs are up to date with vaccinations, flea, and worming treatments.

Equipment

Dogs should wear a collar or harness with ID. We do not allow the use of aversive equipment such as prong or choke collars.

Behaviour standards

We have zero tolerance for aggressive or abusive behaviour towards people or dogs.

Smoking is not permitted on site.

🚙 Arrival & departure

This part is really important, especially for nervous or reactive dogs.

Please arrive no more than 5 minutes before your session starts Wait in your vehicle until the previous customer has left Only enter once the park is completely clear and secure.

Always close gates behind you before letting your dog out

At the end of your session:

Leave promptly so the next customer can start on time If someone before you overruns, please don’t approach them directly, just contact us and we’ll handle it. info@dogsgo.co.uk

Dogs must remain on lead outside of the enclosed park area at all times. Dogs must remain away from the fenceline also.

🔐 During your visit

Responsibility

You remain fully responsible for your dog(s) at all times. This is a private hire space, not a staffed environment. Do not allow your dogs to bark excessively, dig holes, or eat anything that they may find. We do not recommend our parks for dogs who try to escape as no park is escape proof. You are responsible for determining if a visit to our park is suitable for your dog and you are responsible for your dog whilst you are there.

Supervision

Dogs must not be left unattended at any point. Do not allow your dog to eat anything that they may find in the parks. Do not allow your dogs to try to escape.

Respect for others

Please be mindful of neighbouring properties and other park users. Excessive barking or shouting should be avoided.

Ground care & natural environment

Our parks are natural outdoor environments. That means mud, uneven ground, and seasonal changes. Grass, plants, weeds, fungi (including field mushrooms), berries and seeds grow naturally in our parks, and some may be harmful to dogs if eaten. Wildlife, other animals and previous users may also leave things behind. We inspect our parks regularly and endeavour to remove hazards, but natural environments change constantly and no outdoor space can be guaranteed free of naturally occurring substances. It is vital that you supervise your dog.

We ask that you:

Pick up after your dog and use the bins provided

Avoid allowing dogs to dig or damage equipment

Supervise your dog at all times and do not let them eat anything they may find

Seek veterinary advice immediately if you believe your dog has ingested something harmful. This is your responsibility as the owner.

Let us know if anything needs attention on info@dogsgo.co.uk

Clothing & safety

Please wear suitable footwear, especially in wet or muddy conditions.

Food & treats Small training treats are absolutely fine, but please don’t leave food or waste behind.

💦 Natural water & swimming

Some of our parks include natural water features, including the natural swimming pool at Splash & Dash. Natural water is untreated and filters into the ground.

We inspect our parks regularly and test swimming water for blue-green algae (cyanobacteria) and other harmful bacteria. However, natural water conditions can change quickly between checks, and no natural water can ever be guaranteed free of bacteria, algae, parasites or other hazards.

If your dog uses natural water at our parks:

Dogs swim and enter water entirely at your own risk

You are responsible for deciding whether swimming is suitable for your dog. Not all dogs are strong swimmers

Supervise your dog closely in and around water at all times

Do not allow your dog to drink large amounts of natural water.

Bring fresh drinking water instead

Rinse your dog off after swimming Seek veterinary advice immediately if your dog seems unwell after swimming

Children must be kept away from water at all times. There is a risk of drowning.

We reserve the right to close any water feature or park at short notice where an inspection or test identifies a concern.

⚠️ Dogs subject to UK legal restrictions (BSL)

Dogs that fall under restrictions within the Dangerous Dogs Act 1991 are welcome at Dogs Go, provided all legal requirements are followed.

This includes:

A valid Certificate of Exemption Third party liability insurance Legal requirements around microchipping and neutering

If you have a dog affected by BSL and you want to book with us you must:

Email us your public liability insurance certificate and exemption certificate to info@dogsgo.co.uk Lock the park after you enter Each banned breed in attendance must have its own handler over the age of 16 The banned breed dog must be neutered and microchipped

You must ensure your dog is:

Muzzled and on lead outside of the enclosed park Only off lead and muzzle removed once safely inside and gates are secured Returned to lead and muzzle before exiting

If you’re unsure, just message us before booking and we’ll guide you.

🚨 Important safety notes

Dogs Go parks are designed to be as safe as possible, but they are still natural, outdoor environments.

By using the park, you acknowledge:

You are responsible for your dog’s behaviour and safety

You are responsible for supervising your dog during your visit and for determining the suitability of the park for your dog

You are responsible for any damage or injury caused by your dog

You are responsible for seeking prompt veterinary care for your dog where needed

Fencing cannot be guaranteed to be completely escape-proof

Natural hazards may exist (e.g. mud, uneven ground, grass, plants, weeds, fungi, berries, seeds, natural water, and things left by wildlife, other animals or other users)

We carry out regular checks, maintenance and water testing, but conditions can change quickly. Please supervise your dog at all times.

We are a no smoking environment.

📋 Reporting incidents

If your dog is injured or becomes unwell during or after a visit, or any other incident occurs, you must:

Seek veterinary or medical attention promptly where needed.

Report the incident to us at info@dogsgo.co.uk or 0333 444 1236 within 48 hours or ideally ASAP.

Prompt reporting allows us to investigate while conditions can still be checked, and to protect other park users.

🌿 Lost property

If you’ve left something behind, just contact us. We’ll hold items for a short period before disposing or donating where appropriate.

Final note

These rules aren’t here to spoil the fun, they’re here so everyone, especially dogs that need space, can enjoy the parks safely.

If you ever need anything or have a concern, just reach out. We’re always happy to help.

Terms and Conditions

1. Who We Are

We are The Dogs Go Group Ltd (“Dogs Go”, “we”, “us”), owners and operators of all Dogs Go dog parks (“Bark Parks®” / “venues”).

The Dogs Go Group Ltd is a company registered in England and Wales under company number 10575728. Registered office: 148 Heathbank Avenue, Irby, CH61 4YG.

2. Use of Bark Parks

All Bark Parks® are booked and used entirely at your own risk.

By booking, you accept full responsibility for your dog(s), your party, and anything that occurs during your booking.

Dogs must be supervised at all times and must not be left unattended You are responsible for ensuring your dog(s) behave safely and remain under control You must take all reasonable steps to prevent your dog(s) from eating or interacting with anything in the environment You are responsible for seeking prompt veterinary attention if your dog is injured or becomes unwell

Bark Parks® are natural outdoor environments, and we cannot control all elements within them. This includes exposure to organic and environmental materials such as (but not limited to):

Grass, soil, mud, standing water and natural water bodies Plants, weeds, fungi (including field mushrooms), berries and seeds Wildlife and animal matter Objects introduced by wildlife, weather, or other users

We inspect our parks regularly and test swimming water where provided, but as with any outdoor space, Dogs Go cannot guarantee that all areas are free from naturally occurring substances or that water is free from bacteria, algae or other hazards. You are responsible for supervising your dog and preventing them from eating, drinking or interacting with anything that may cause harm.

3. Inherent Risks

Use of Bark Parks® involves inherent risks, including (but not limited to):

Dogs behaving unpredictably, including aggression, chasing, or biting Injury caused by running, jumping, collisions, or overexertion Slips, trips, and falls due to uneven ground, mud, or wet surfaces Holes, ground variation, or surface changes caused by dogs, weather, or wear Water-related risks including swimming pools, ponds, puddles or wet ground, such as drowning, cold water, excessive water ingestion, and exposure to blue-green algae (cyanobacteria) or other bacteria and parasites Ingestion of plants, fungi, berries, seeds or other natural or foreign matter Environmental exposure to bacteria and parasites Reactions to sounds, wildlife, people, or external stimuli Equipment failure or misuse (all equipment is for dogs only) Damage or changes caused by weather, wildlife, vandalism, or general use

Whilst reasonable steps are taken to maintain safety and security, including regular inspections and water testing, no outdoor environment can be made risk-free.

4. Security & Containment

Our parks are enclosed and designed with fencing and double-gated entry systems.

However:

No outdoor space can ever be guaranteed to be completely escape-proof You are responsible for ensuring the park is suitable for your dog’s size, ability, and behaviour You must take all reasonable precautions to prevent your dog(s) from escaping

Dogs Go accepts no liability for any escape or resulting incident.

5. Dog Health & Suitability

By booking, you confirm that your dog(s):

Are fit, healthy, and free from contagious illness Are appropriately vaccinated or titre tested Do not pose a known risk of aggression or harm

You are responsible for determining whether the park, including any water features, is suitable for your dog(s), and for seeking prompt veterinary attention if your dog is injured or becomes unwell during or after a visit.

Dogs displaying aggressive behaviour that poses a risk to people or other dogs must not attend.

Dogs Go reserves the right to refuse entry or require removal of any dog where safety concerns arise, and to close any park or water feature at short notice where an inspection or test identifies a concern.

6. Children & Guests

Children and guests attend entirely at your own risk Children must be supervised and under control at all times Children must be kept away from all water features. There is a risk of drowning All equipment, obstacles, and water features are designed for dogs only and must not be used by children or adults

Dogs Go accepts no liability for injury to children or guests, save where liability cannot lawfully be excluded.

7. Vehicles & Parking

Parking is only permitted in designated areas Vehicles must not be driven or parked on grass or unsuitable surfaces Dogs Go accepts no responsibility for vehicle damage, including vehicles becoming stuck or requiring recovery

8. Liability

To the fullest extent permitted by law:

Dogs Go excludes all liability for any injury, illness, loss, damage, cost, or expense arising from use of the Bark Parks®, whether direct or indirect This includes (but is not limited to) illness or injury resulting from environmental exposure, ingestion of any substance or matter found on site, or use of natural water

Nothing in these Terms excludes liability where it cannot lawfully be excluded.

9. Incident Reporting

Any injury, illness or incident occurring during or following a visit must be reported to us at info@dogsgo.co.uk or 0333 444 1236 within 48 hours, and you must seek veterinary or medical attention promptly where needed. Failure to report promptly may affect our ability to investigate and may be taken into account in the handling of any claim.

10. Indemnity

You agree to indemnify and hold harmless Dogs Go, its directors, employees, and representatives from any claims, damages, losses, or liabilities arising from:

Your use of the Bark Parks® Your dog(s)’ behaviour Any breach of these Terms

11. Bookings

Bookings are non-refundable With at least 48 hours’ notice, bookings may be transferred or credited A booking is only complete once confirmation has been received If you do not receive a confirmation email within 30 minutes, please check your junk folder or contact us

12. Acknowledgement

By completing a booking, you confirm that:

You have read, understood, and agreed to these Terms & Conditions You accept full responsibility for your dog(s), your party, and all risks associated with the use of Bark Parks®, including natural hazards and water features