Dogs Go Bark Parks –Rules and Terms & Conditions

Dogs Go – Park Guidelines 

We keep things simple, fair, and safe for everyone using our parks. By making a booking and entering any Dogs Go park, you’re agreeing to the guidelines below.

Where we mention “your dog(s)”, this applies to any dog attending your booking in your party.

🐾  Before you book

Payments
All bookings are made and paid for online via our website via card.

Booking times
Sessions are available throughout the day, with final booking slots varying by location and season.

Changes & cancellations
Bookings cannot be amended or cancelled within 48 hours of your session.
Outside of this window, you can manage your booking via your account online. Simply hit the three dots next to your appointment to reschedule.

We don’t offer refunds, but if something exceptional happens, just reach out to info@dogsgo.co.uk and we’ll always review it fairly.

Arrival times
Sessions run back-to-back with a 5 minute window between, so it’s important they start and finish on time. If you arrive late, your session cannot be extended.

Parking
Parking is available on site and off site. If you park on site, vehicles are left at your own risk. Please do not drive on to grass and stick to hardstanding if you choose to park on site.

Dog numbers & supervision
You must be able to safely manage all dogs attending your session. We do not permit more than 6 dogs per adult.

Health & welfare
We strongly recommend dogs are up to date with vaccinations, flea, and worming treatments.

Equipment
Dogs should wear a collar or harness with ID. We do not allow the use of aversive equipment such as prong or choke collars.

Behaviour standards
We have zero tolerance for aggressive or abusive behaviour towards people or dogs.

🚙  Arrival & departure

This part is really important, especially for nervous or reactive dogs.

• Please arrive no more than 5 minutes before your session starts
• Wait in your vehicle until the previous customer has  left
• Only enter once the park is completely clear and secure
• Always close gates behind you before letting your dog out

At the end of your session:

• Leave promptly so the next customer can start on time
• If someone before you overruns, please don’t approach them directly, just contact us and we’ll handle it.  info@dogsgo.co.uk 

Dogs must remain on lead outside of the enclosed park area at all times. Dogs must remain away from the fenceline also.

🔐  During your visit

Responsibility
You remain fully responsible for your dog(s) at all times. This is a private hire space, not a staffed  environment. Do not allow your dogs to bark excessively, dig holes, eat anything that they may find.

Supervision
Dogs must not be left unattended at any point.

Respect for others
Please be mindful of neighbouring properties and other park users. Excessive barking or shouting should be avoided.

Ground care & maintenance
Our parks are natural outdoor environments. That means mud, uneven ground, and seasonal changes such as field mushrooms. Humans and animals may leave things behind. We endeavour to remove items but it is vital that you supervise your dog.

We ask that you:

• Pick up after your dog and use the bins provided
• Avoid allowing dogs to dig or damage equipment
• Supervise your dog at all times and do not let him eat anything he may find
• Let us know if anything needs attention on info@dogsgo.co.uk 

Clothing & safety
Please wear suitable footwear, especially in wet or muddy conditions.

Food & treats
Small training treats are absolutely fine, but please don’t leave food or waste behind.

⚠️  Dogs subject to UK legal restrictions (BSL)

Dogs that fall under restrictions within the Dangerous Dogs Act 1991 are welcome at Dogs Go, provided all legal requirements are followed.

This includes:

• A valid Certificate of Exemption
• Third party liability insurance
• Legal requirements around microchipping and neutering

If you have a dog affected by BSL and you want to book with us you must- 

• Email us your public liability insurance certificate and exemption certificate to info@dogsgo.co.uk
• Lock the park after you enter 
• Each banned breed in attendance must have it’s own handler over the age of 16
• The banned breed dog must be neutered and microchipped 

You must ensure your dog is:

• Muzzled and on lead outside of the enclosed park
• Only off lead and muzzle removed once safely inside and gates are secured
• Returned to lead and muzzle before exiting

If you’re unsure, just message us before booking and we’ll guide you.

🚨 Important safety notes

Dogs Go parks are designed to be as safe as possible, but they are still natural, outdoor environments.

By using the park, you acknowledge:

• You are responsible for your dog’s behaviour and safety
• You are responsible for supervising your dog during your visit and for determining the suitability of the park for your dog
• You are responsible for any damage or injury caused by your dog
• Fencing cannot be guaranteed to be completely escape-proof
• Natural hazards may exist (e.g. mud, grass, plants, field mushrooms,  uneven ground, things left by humans or other animals)

We carry out regular checks and maintenance, but conditions can change quickly. Please supervise your dog at all times.

🌿 Lost property

If you’ve left something behind, just contact us. We’ll hold items for a short period before disposing or donating where appropriate.

Final note

These rules aren’t here to spoil the fun, they’re here so everyone, especially dogs that need space, can enjoy the parks safely.

If you ever need anything or have a concern, just reach out. We’re always happy to help.

Terms and Conditions

1. Who We Are

We are The Dogs Go Group Ltd (“Dogs Go”, “we”, “us”), owners and operators of all Dogs Go dog parks (“Bark Parks®” / “venues”).

The Dogs Go Group Ltd is a company registered in England and Wales under company number 10575728.
Registered office: 148 Heathbank Avenue, Irby, CH61 4YG.

2. Use of Bark Parks

All Bark Parks® are booked and used entirely at your own risk.

By booking, you accept full responsibility for your dog(s), your party, and anything that occurs during your booking.

• Dogs must be supervised at all times and must not be left unattended
• You are responsible for ensuring your dog(s) behave safely and remain under control
• You must take all reasonable steps to prevent your dog(s) from eating or interacting with anything in the environment

Bark Parks® are natural outdoor environments, and we cannot control all elements within them. This includes exposure to organic and environmental materials such as (but not limited to):

• Grass, soil, mud and standing water
•  Field mushrooms, weeds
• Wildlife
• Objects introduced by wildlife, weather, or other users

As with any outdoor space, Dogs Go cannot guarantee that all areas are free from naturally occurring substances. You are responsible for supervising your dog and preventing them from eating or interacting with anything that may cause harm.

3. Inherent Risks

Use of Bark Parks® involves inherent risks, including (but not limited to):

• Dogs behaving unpredictably, including aggression, chasing, or biting
• Injury caused by running, jumping, collisions, or overexertion
• Slips, trips, and falls due to uneven ground, mud, or wet surfaces
• Holes, ground variation, or surface changes caused by dogs, weather, or wear
• Water-related risks including ponds, puddles, or wet ground
• Environmental exposure to bacteria, parasites
• Reactions to sounds, wildlife, people, or external stimuli
• Equipment failure or misuse (all equipment is for dogs only)
• Damage or changes caused by weather, wildlife, vandalism, or general use

Whilst reasonable steps are taken to maintain safety and security, no outdoor environment can be made risk-free.

4. Security & Containment

Our parks are enclosed and designed with fencing and double-gated entry systems.

However:

• No outdoor space can ever be guaranteed to be completely escape-proof
• You are responsible for ensuring the park is suitable for your dog’s size, ability, and behaviour
• You must take all reasonable precautions to prevent your dog(s) from escaping

Dogs Go accepts no liability for any escape or resulting incident.

5. Dog Health & Suitability

By booking, you confirm that your dog(s):

• Are fit, healthy, and free from contagious illness
• Are appropriately vaccinated or titre tested
• Do not pose a known risk of aggression or harm

Dogs displaying aggressive behaviour that poses a risk to people or other dogs must not attend.

Dogs Go reserves the right to refuse entry or require removal of any dog where safety concerns arise.

6. Children & Guests

• Children and guests attend entirely at your own risk
• Children must be supervised and under control at all times
• All equipment, obstacles, and water features are designed for dogs only and must not be used by children or adults

Dogs Go accepts no liability for injury to children or guests.

7. Vehicles & Parking

• Parking is only permitted in designated areas
• Vehicles must not be driven or parked on grass or unsuitable surfaces
• Dogs Go accepts no responsibility for vehicle damage, including vehicles becoming stuck or requiring recovery

8. Liability

To the fullest extent permitted by law:

• Dogs Go excludes all liability for any injury, illness, loss, damage, cost, or expense arising from use of the Bark Parks®, whether direct or indirect
• This includes (but is not limited to) illness or injury resulting from environmental exposure or ingestion

Nothing in these Terms excludes liability where it cannot lawfully be excluded.

9. Indemnity

You agree to indemnify and hold harmless Dogs Go, its directors, employees, and representatives from any claims, damages, losses, or liabilities arising from:

• Your use of the Bark Parks®
• Your dog(s)’ behaviour
• Any breach of these Terms

10. Bookings

• Bookings are non-refundable
• With at least 48 hours’ notice, bookings may be transferred or credited
• A booking is only complete once confirmation has been received
• If you do not receive a confirmation email within 30 minutes, please check your junk folder or contact us

11. Acknowledgement

By completing a booking, you confirm that:

• You have read, understood, and agreed to these Terms & Conditions
• You accept full responsibility for your dog(s), your party, and all risks associated with the use of Bark Parks®